The Direct Express card is a debit card you can use to access federal benefits. The card is issued by Comerica Bank on behalf of the United States Treasury Department. If you are unable to log in to the app or website or are getting locked out of your card account online, we can help you. In our experience, when users report both the Direct Express app and website down, there are three reasons why. We will explain that below and what you can do to regain access to your account.
This post will cover:
- Are Direct Express App and Website Down?
- How to Confirm that Direct Express Website and App are not Working
- What to do if the Direct Express app and Website are not working
- How to Speak to a Live Person at Direct Express
Are Direct Express App and Website Down?
There are usually three reasons why the Direct Express website or mobile app is down:
- There are technical difficulties with Direct Express
- The website and mobile app are under a denial of service attack (perhaps from fraudsters)
- There are technical challenges related to the user’s internet connection or browser preventing them from accessing their account.
If you are unable to access the Direct Express App or Website, there are three steps to follow to figure out what is wrong.
We then provide a solution regarding what you can do to access your account if the website and app are both not working. Follow the steps outlined below.
Step 1 – Confirm that Direct Express Website and App are not Working
The first step in the process is to make sure the Direct Express website and Mobile application are truly down and not working.
Mobile Phone Access
If you are accessing the website using a mobile phone and you are on Wifi, turn off your Wifi and access the website or App using your phone data to make sure the problem is not due to a Wifi issue on your end.
Desktop or Laptop Access
If you are using a desktop or laptop computer to access your account, switch to a new browser to make sure there is no issue with your current browser.
For example, if you are using Chrome, Firefox, Opera, or Microsoft Edge/Internet Explorer, download a different browser and try to access the website from the new browser.
Check for Official Statement from Direct Express
Another quick way to find out if the app and website are down is to see if there is an official statement from Direct Express about the issue.
You are not going to see a press release about it.
However, they may put out a statement on their social media account, especially through Twitter.
Step 2 – Call Direct Express Customer Service
Once you have confirmed that the Direct Express mobile application and website are indeed not working, the ONLY other way to access your account is to call the Direct Express Customer Service team for help. Her’s how:
You can call Direct Express Customer Service for help with the following:
- Check your Direct Express Card Balance
- Review Recent Transactions
- Check on a deposit or pending deposit
- Report a card lost or stolen
- Get a Replacement Card
- Report Fraud on Your Account
You can Call Direct Express card and speak with a customer service representative at the number below:
- Customer Service: 1-888-741-1115
- Hearing-impaired: 1-866-569-0447
- International: 1-765-778-6290 (Collect)
Step 3 – How to Speak to a Live Person at Direct Express
One of the biggest challenges of calling Direct Express is being able to speak to a human.
We can help.
To speak to a live person at Direct Express customer service, there are a few steps you have to follow.
We will walk you through the process of getting in touch with a live customer service representative below.
Call Direct Express Customer Service toll-free at 1-888-741-1115 (available 24/7)
For English, (press 1), for Spanish (Press 2), for all other languages (press 3)
If you have your Direct Express card with you, then enter your 16-digit debit card number.
After entering your card number, a Direct Express customer service agent will answer your call shortly.
You may be put on a brief hold if all agents are currently assisting other customers when you call.
If you do not have your card with you, then (Press 2) to access your account using your Social Security number.
If you do not have your card number or Social Security number, here is what you need to do to talk to a live person:
Wait while the auto-attendant goes through the messages below a few times, then you will be transferred automatically to a customer service representative:
- We are sorry, we did not receive your selection – Please try again, your 16 digit card number is in front of your card, To re-enter your card number, press 1
- To access your card account information using your Social Security number, press 2
- To find out the status of your previously ordered card. press 3
- If your card has been lost, stolen or damaged, press 4
After the system goes through the above message three or four times, you will be transferred automatically to a customer service representative.
Other callers have reported longer hold times. If you do not have time to wait on hold, you may have to try calling at different times of the day to see if you are able to talk to a representative sooner.
Direct Express App and Website Down Summary
We hope this post how to deal with both the Direct Express app and website down was helpful.
If you have further questions about Direct Express Card, Social Security, or Disability benefits, please let us know in the comments section below.
Be sure to check out our other articles on Direct Express and Social Security, including How to avoid Direct Express ATM Fees, 37 States That Don’t Tax Social Security Benefits, and Is there Amazon Prime Discount for Seniors or AARP?