Direct Express Card

How to Check Balance on Direct Express Card

If you are trying to get your Direct Express card balance, we can help. In this post, we will help you find the phone number to call and get the balance on your Direct Express debit card account.

In addition, we will provide three other ways you can check your balance, including via the mobile app and online.

Finally, we will answer the 5 most frequently asked questions we get about the Direct Express card, including how to get a Direct Express cash advance.

This post will also cover:

  • How to check Direct Express Card Balance
  • 5 Direct Express Frequently Asked Question

How to check Direct Express Card Balance

There are four ways to check the balance on your Direct Express debit card:

Option 1 – Through the Mobile App

The first option is through the Direct Express Mobile App.

With the Direct Express Mobile app, you can check your account balance, view your account information, and request free deposit notifications.

You can learn about how to download the app and log in here.

The mobile app is available for free for iPhones and Android devices.

Option 2 – Online

Second, you can get your Direct Express card balance online by logging into your account.

For help logging in, including how to reset your password, see our Direct Express login article here.

When you log in to check your balance, you can also view past statements.

Option 3 – By Phone

Third, you can check your Direct Express card balance by calling the Customer Service Department at the number below.

They’re available 24 hours a day, 7 days a week.

Direct Express Phone Number

Call Direct Express Customer Service toll-free at 1-888-741-1115.

In addition, the customer service phone number is also listed on the back of your Direct Express debit card.

Option 4 – At an ATM

Lastly, the fourth option to check your balance is to use an ATM.

You can check your balance at any ATM that displays the MasterCard acceptance mark.

To find a Direct Express ATM and how to avoid fees, see our post on – How to avoid Direct Express Card ATM fees.

Direct Express FAQs

Here are five (5) of the top questions we get about the everyday use of the Direct Express card:

What is Direct Express Emergency Cash?

Direct Express Emergency Cash allows you to obtain up to $1,000 of the funds available on your Direct Express card account without your card in hand.

It is also sometimes referred to as the Direct Express Cardless Benefit Access.

The program allows cardholders to access funds from their account in situations where they don’t have their card with them.

The service is especially useful for cardholders if they have lost their card, even when they are currently not in their home states.

What is Direct Express Cash Advance?

There are some lenders that offer payday loans that are targeted at federal benefit recipients, including Direct Express cardholders.

Depending on the lender, you can apply for a loan either online or in person.

To apply for a loan you must usually submit your name and personal contact information, social security number, date of birth, ID, employment status, and income details.

What is Direct Express Cash Access?

With the Direct Express Cash Access program, Direct Express cardholders can get easy access to cash from their account.

You can receive the full available balance on your Direct Express card up to $1,000 at any Walmart location in the United States.

The fee is $1.50 per transaction. No additional Walmart fees apply.

Where can I get Direct Express Cash Access?

You can get Direct Express Cash Access at any Walmart location in the United States.

You will need to have your Direct Express debit card with you and a government-issued ID in order to be able to get cash from your card account.

As mentioned above, the fee is $1.50 per transaction. No additional Walmart fees apply.

For a Walmart location near you, click here.

How to Unlock Direct Express Card

To unlock your Direct Express debit card, call customer service at the number below.

Once you call, you will be asked questions to confirm your identity.

After that, they will help you unlock your card.

Direct Express Customer Service Number 
They are available 24 hours a day, 7 days a week
Call 1.888.741.1115 (Toll-Free)

For Customer Service Outside the U.S. call: 1.765.778.6290 (Collect)

Direct Express Card Balance Summary

We hope this post on the Direct Express card balance was helpful.

If you have further questions about Direct Express Card, Social Security, or Disability benefits, please let us know in the comments section below.

Be sure to check out our other articles on Social Security and Direct Express, including:
Direct Express Pending Deposit Explained
Second Stimulus Check for $600 Update
5 Reasons You Haven’t Received 2nd Stimulus Check
Direct Express Stimulus Check
Replacement Social Security card online


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