We know readers have various questions regarding Socialsecurity.gov online account. We decided to set up this Socialsecurity.gov FAQs page to address the most common questions we get regarding how to register for an online account with Social Security, how to gain access to your account if you are locked out, and the many tasks you can perform with a Socialsecurity.gov account.
For a step-by-step guide on how to create a Social Security online account, click here.
If you already have an account and need help logging in, including how to retrieve your username and password, click here.
If you have other questions about Socialsecurity.gov online account, continue reading below.
There are many benefits to having an online Socialsecurity.gov account, whether you receive benefits or not.
You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, or manage the benefits you already receive.
Here’s the list of tasks you can perform with a Socialsecurity.gov account, grouped by category:
With a Socialsecurity.gov online account, you can apply for:
Additionally, with a Socialsecurity.gov online account, you can:
You can use a Socialsecurity.gov online account to perform the following tasks:
The video below from the SSA provides a great summary of the services available to you online through SocialSecurity.gov.
Here are the common Socialsecurity.gov FAQs we get about the online account:
When you are locked out of your Social Security online account, it probably means you – or perhaps someone else – entered inconsistent or incorrect login information.
As a result, the Social Security Administration has locked your account to protect your information.
If you are locked out of your Social Security account, you can call the Social Security Help Desk at 1-800-772-1213 from Monday through Friday between the hours of 8 a.m. and 7 p.m. ET.
When you first signed up for a mySocialSecurity account, you identified either your email address or cell phone number as your second factor for authentication.
Each time you sign in to your mySocialSecurity account, the SSA will send you a one-time security code to either the email address or cell phone number you provided when you registered for your account.
You will have to enter that code as part of the login process to gain access to your account.
First, enter your username and password to log in, as shown below:
Next, if you entered the correct username and password, you will be taken to the security page below.
Depending on whether you chose to receive your security code via email or phone, the SSA will send the code to your preferred method.
Check your text message or email to retrieve the code.
Next, enter the code in the space provided for “Security Code” as shown by the arrow below.
Once you have entered the security code, click the “Submit Security Code” link to continue with the account login process.
To retrieve your Social Security username:
Click on the “Forgot Username” link as shown below.
Next, click on the “Next” link.
You will be able to view your username in the “username” field of the sign-in screen.
To reset your Social Security password:
Go to the “Forgot Password” link as shown below.
Next, enter your username, Social Security number, and date of birth as shown below.
You will then be asked to answer three identity verification questions.
These are questions you selected when you set up your account.
If you successfully answered the questions, you will be able to create a new password.
To do so, you will be required to create and confirm a new password once we have successfully established your identity.
If you don’t remember answers to the password reset questions, see below for options to gain access to your Socialsecurity.gov account.
If you don’t remember the answers to your Password Reset Questions, here’s how to gain access to your account.
First, select the “I can’t remember my answers” and follow the prompts.
How you proceed next depends on whether your Second Factor is through your Email or Phone Number.
After completing these steps, you’ll receive a letter by mail in 5 to 10 business days.
Your letter will contain a temporary password and step-by-step instructions for creating a new password and login to your account.
When you receive the letter with your temporary password, go to the Sign In page and enter your username and your temporary password.
Then, follow the steps below to complete the process:
We hope this post on Socialsecurity.gov FAQs is helpful.
For help calculating how much you will get in Social Security benefits, click here: Social Security Retirement Benefits Calculator.
To change your name on your Social Security card due to Marriage or Divorce, click here: Social Security Name Change Process.
For help on how to change your address with Social Security, click here: How to Change Your Address with Social Security.
If you need help replacing a lost Social Security Card, click here: Social Security Card Replacement Help.
If you have further questions about Social Security or Disability benefits, please let us know in the comments section below.
Be sure to check out our other articles on:
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What is the Third Stimulus Check Release Date?
Are Stimulus Payments Taxable Income?
2022 Social Security Payment Dates